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Making a complaint

Most of the organisations listed in the previous pages can help you complain if you encounter stigma and discrimination.

Before you make a complaint, it’s worth thinking about what you’d like to happen as a result of your complaint. Perhaps you want an apology, an explanation or a decision to be changed. On the other hand, you might want to be sure that the same thing won’t happen to anyone else again.

It’s helpful to keep detailed notes about the incident you wish to complain about. Don’t be abusive or threatening – try to remain calm. Official complaint procedures can be lengthy and can be emotionally demanding.

When making a complaint, it’s important to contact the right organisation. For detailed information about who to complain to – whether your problem is with a public body, the NHS or a business – see the information on the website www.citizensadvice.org.uk. Type “making complaints” into the website’s search box to find the relevant pages.

HIV, stigma & discrimination

Published January 2018

Last reviewed January 2018

Next review January 2021

Contact NAM to find out more about the scientific research and information used to produce this booklet.

This content was checked for accuracy at the time it was written. It may have been superseded by more recent developments. NAM recommends checking whether this is the most current information when making decisions that may affect your health.
Community Consensus Statement on Access to HIV Treatment and its Use for Prevention

Together, we can make it happen

We can end HIV soon if people have equal access to HIV drugs as treatment and as PrEP, and have free choice over whether to take them.

Launched today, the Community Consensus Statement is a basic set of principles aimed at making sure that happens.

The Community Consensus Statement is a joint initiative of AVAC, EATG, MSMGF, GNP+, HIV i-Base, the International HIV/AIDS Alliance, ITPC and NAM/aidsmap
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This content was checked for accuracy at the time it was written. It may have been superseded by more recent developments. NAM recommends checking whether this is the most current information when making decisions that may affect your health.

NAM’s information is intended to support, rather than replace, consultation with a healthcare professional. Talk to your doctor or another member of your healthcare team for advice tailored to your situation.